Search
Joanna Kime
- Total activity 41
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 22
Articles
Recent activity by Joanna Kime-
How do I edit my marketing/contact preferences?
Open your Frasers Plus app to see the latest features and to manage your marketing preferences.
-
Why has the refund not been applied to the original purchase?
Frasers Plus works in a similar way to a standard credit card model. A refund by a retailer will be applied as a credit transaction and will not link back to the original purchase. When a return i...
-
Can I move my payment due date?
This is not something that we can offer sorry. If you are struggling to make your payment, please get in touch with us to discuss any financial difficulties. The best way to reduce your current pay...
-
How do I set or change the instalment plan?
Instalment plans are set and amended in the app on the transaction section. Find the transaction you wish to set up a plan for and tap it. Move the slider to the right to spread the cost over a sel...
-
I have returned the goods why am I still being asked to pay?
If your refund has been applied between the 1st of the month and the payment due date it will automatically be assigned to the next month's billing. You can request that it is brought forward to th...
-
How do I clear my balance?
You'll need to make sure all your instalment plans are set to 1 month, which means you'll pay for the entire remaining purchase in-full. To change any existing instalment plans, you'll need to sele...
-
Can I pay early?
You certainly can! You can make payments to your account at any time. Don't forget to replan transactions that are in instalments to adjust the cost of your bill and accommodate any early payme...
-
How do you calculate my bill?
Our billing month is from the 26th of the previous month to the 25th of the current month. You will be billed each month for: Any purchase you have made between 26th of the previous month and t...
-
I have a problem with the interest charged on my instalment plan. What do I do?
Your credit agreement indicates what interest rate you'll be charged. This is always available in app. Select the person icon (bottom-right of the app) and scroll to ‘credit agreement’. We also ema...
-
How do I set or change an instalment plan?
Instalment plans are set and amended in the app on the transaction section. Find the transaction you wish to set up a plan for and tap it. Move the slider to the right to spread the cost over a sel...