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Joanna Kime
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Recent activity by Joanna Kime-
How do I close my account?
We are sorry that you no longer want your Frasers Plus account, if there is a particular problem which you would like to discuss please ensure you add this to your closure request, or you can co...
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How do I reset my passcode?
You'll need to select 'I forgot my passcode', shown below: You'll need to then enter the email address you registered your account to. Wait for at least 10 minutes before asking for another email....
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Can I increase/decrease my credit limit?
If you think your credit limit is too high we can decrease it for you, but it cannot go below your current balance. Please contact our support team through your app or Submit a request. Unfortunate...
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How do I change my account details?
If your details have changed our support team can help with updating these for you. We will need to ask some security questions before this change can be actioned. If you have recently moved, we wi...
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Why has my Direct Debit failed?
Sometimes, there may have been an issue in setting up your Direct Debit mandate. If there were enough funds in the account at the time, check if your bank has the Direct Debit listed. If they don't...
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Can I change my Direct Debit payment date?
If you wish to change your Direct Debit details, you'll need to cancel your current mandate through your banking app or directly with your bank and then set up a new one through your Frasers Plus a...
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How do I change my Direct Debit?
If you wish to change your Direct Debit details, you'll need to cancel your current mandate through your banking app or directly with your bank and then set up a new one through your Frasers Plu...
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I can't see my payment in the app. What do I do?
The first thing to check would be your app. Open Frasers Plus and scroll down the page, checking for recent payments. If there's none showing, open 'See previous month' to see if it's been logged t...
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How do I pay my bill?
On your app there is a wallet icon which will take you to all the payment options we offer. Direct Debit After choosing the wallet select ‘Set up Direct Debit’ You'll now need to follow the on-scr...